Many organisations are gearing up towards becoming data-driven ecosystems through platformification, B2B, and B2C alike. But what happens when AI-powered platforms start to automate consumers’ buying actions? Keynote speaker Steven van Belleghem presents two possible future scenarios for platformification.
Read MoreCustomer feedback plays a vital role in any financial institution, as dissatisfied customers are likely to approach regulatory authorities in order to resolve their issues.
Read MoreIf we were to estimate purely on the basis of media reports and general industry buzz, it may seem like every player in the banking sector is neck deep in the adoption of concepts such as open banking and exploring new technologies including Blockchain, Big Data, AI/ML, etc. Yet, the picture on the ground is quite different.
Read MoreThe growth of e-commerce for fast-moving consumer goods (FMCG) and groceries has been both a source of concern and opportunity for brick and mortar retailers in the food, drug, and mass (FDM) channels.
Read More
