Typically, cost optimisation, profitability, scale and innovation have been the pillars of success for BPO. Today, success also requires holistic compliance through a holistic enterprise-wide compliance framework. What else is new on the agenda for BPO?
Read MoreIf you are wondering what makes professional service firms flourish, especially those that offer audit, tax and advisory services, well it’s a combination of their deep expertise, differentiated services and relentless focus on client success.
Read MoreThe pace of change is staggering in and of itself, but try measuring it. Getting your arms around progress or even predicting it can be like embracing smoke.
Read MoreHand-held electronics were essential for businesses long before the rise of smartphones. Sales reps used them to take orders. Store employees used them to help customers find merchandise. And hospitality workers used them to check in guests before they even entered the building.
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